FAQ's

Frequently Asked Questions (FAQs)

1. Where is Velodrops based?

Velodrops is an online store that partners with trusted suppliers worldwide to bring quality products directly to our customers at competitive prices.

2. How long does shipping take?

Shipping times vary by location:

  • Order processing: 1–3 business days

  • Delivery time: 7–15 business days (standard shipping)

Delays may occur due to customs, holidays, or high order volumes.

3. Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping times may vary depending on your location and local customs processing.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.

5. What payment methods do you accept?

We accept secure online payments including:

  • Credit & Debit Cards (Visa, MasterCard, etc.)

  • Shopify-supported payment gateways

All transactions are encrypted and secure.

6. Can I cancel or change my order?

Orders can be cancelled or changed within 12 hours of placement. After this time, the order may already be in processing or shipped and cannot be modified.

Please contact us immediately at support@velodrops.com.

7. What is your return and refund policy?

If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.

Items must be unused and in original packaging.
For full details, please review our Return & Refund Policy.

8. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos or videos of the issue

We will resolve the issue as quickly as possible.

9. What if I entered the wrong shipping address?

Please double-check your address before placing your order. If you made a mistake, contact us immediately. We are not responsible for orders shipped to incorrect addresses provided by the customer.

10. Do you offer discounts or promotions?

Yes! We occasionally offer discounts and special promotions. Subscribe to our newsletter or follow us on social media to stay updated.

11. How can I contact customer support?

You can reach us anytime at:

Email: support@velodrops.com
Website: velodrops.com