FAQ's

Frequently Asked Questions (FAQs)

1. How do I place an order?
Placing an order is simple. Browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

2. What payment methods do you accept?
We accept major payment methods including debit cards, credit cards, UPI, net banking, and Cash on Delivery (if available).

3. How long does delivery take?
Orders are usually delivered within 5–10 business days. Delivery time may vary depending on your location and external factors.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your shipment.

5. Can I cancel or modify my order?
Orders can only be canceled or modified within a limited time after placing them. Please contact us as soon as possible for assistance.

6. Do you offer returns or refunds?
Yes, we offer returns and refunds on eligible products. Please refer to our Return & Refund Policy for detailed information.

7. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product, and we will resolve the issue promptly.

8. Do you ship across India?
Yes, we deliver to most locations across India.

9. Is Cash on Delivery (COD) available?
Yes, COD may be available on selected products and locations.

10. How can I contact customer support?
You can reach us anytime via email at:
tgslikitha@gmail.com

We’re always here to help and ensure you have a smooth shopping experience with Velodrops!